AAA Westerville at 660 North State Street in Westerville, Ohio

Customer Reviews about AAA Westerville

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  NOT IMPRESSED. I recently booked a Florida trip through the Westerville office. The agent was very knowledgeable and helpful. We booked a stay at a Disney resort and days at both Disney and Universal Studios. All tickets, rooms, travel, etc were paid for in advance. Everything went great until we got to Universal Studios and realized that we had no idea how to get into the park. My wife began checking her emails from AAA and I just called the office thinking that it would be the quickest if I just asked our agent. Nope. I was told that she was with a client and COULD NOT be interrupted. Eventually a manager came on and told me the same thing. He then stumbled and bumbled his way through our itinerary and had to put me on hold before he told me what we had to do.... just go to a will call kiosk and put in the credit card I used to purchase this tickets. Simple. And my wife did feel silly for missing this in the papers. The problem was the 30 MIN it took me to get an answer! I spent a LOT of money on that trip and sure didn't need the stress AAA put me through. I certainly would have wanted to be interrupted if I was sitting there and a client called in distress! Why? It shows you care! I hope the customer you didn't want to interrupt was important, because you LOST THIS ONE!!!
  December 04, 2016

  by Jim Downing

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